Frequently Asked Questions
Everything you need to know about bringing Zak home.
What is the typical shipping timeline for furniture?
Most in-stock items ship within 3-5 business days. Larger furniture pieces delivered via our white-glove service typically arrive within 2-3 weeks depending on your location.
Do you offer a warranty on your home decor and furniture?
Yes, all Zak furniture comes with a limited one-year warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made pieces and final sale items are not eligible for return.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also monitor your delivery status through the 'Order History' section of your Zak account.
Are your materials sustainably sourced?
At Zak, we prioritize sustainability. We use FSC-certified woods, recycled textiles, and eco-friendly finishes whenever possible to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.